Business Process Outsourcing (BPO)

In the area of Business Process Outsourcing (BPO) we have experience, human resources, and tech to provide specific, high-quality services and productivity in different financial institutions areas.

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We have both specialised, near-shore production centres and other centres shared with our customers that allow us flexibility, the ability to manage specific workloads more efficiently, and to adapt services to our client’s dynamic needs.

Pre-litigation Foreclosure
  • Checking of contentious files before dispatching to lawyers, verifying the current situation of the estate.
  • Supervision of the clearing account, drawing up telegraphic notifications to the interested parties, and subsequently checking they have been sent correctly.
  • Requesting notary deeds regarding certificates of credit balance and carrying out all administrative operations in the pre-litigation stage, according to each client’s operational mode.
Real Estate Auctions
  • Comprehensive management of the auction of assets during foreclosure and insolvency proceedings.
  • Legal study prior to, monitoring of, and management after the auction by following the subsequent procedural phases until the testimony and registration of the auction are obtained.
  • Legal advice on mortgage and tax foreclosures.
  • Obtaining possession of the property and its legal reorganisation for subsequent commercialisation.
Awards for Lieu of Payment
  • Preparation of lieu of payment files, including requesting new appraisals and debt certificates for the determination of the adjudication value.
  • Follow-up of the process of approval of the lieu of payment made by our client, scheduling of the signature before a notary, preparation of the change of locks on the property, delegated signing of the transaction by special power of attorney with concurrent change of locks.
Tax Management of Adjudicated Properties
  • Verification of the cadastral situation, payment status of property tax and of the Home Owners’ association fees, as well as the management and payment at the time of settlement of the council Tax on the Increase in the Value of Urban Land.
  • We carry out all the processes for updating the legal and fiscal situation of the property awarded so it is ready for the market.
Leasing Property Management
  • Management of cadastral incidents.
  • Monitoring of the periodic property tax payments on leased properties by processing receipts for subsequent re-invoicing to the owner.
Validation of Abilities
  • Opening of current accounts, time deposits, etc.
  • Personal loans and credits.
  • Mortgages.
  • Financial leases.
  • Purchase and sale of contracting products through financial institutions.
  • Changes in ownership by succession or donation.
Contact Centre
  • Call centre to receive operational queries, information services support, scheduling.
  • Outbound call centre for recharge services, default management, and service surveys.
Social Mediation

Tecnotramit develops a social mediation service in the real estate field to manage and reduce the reputational impact of our clients in cases of occupational situations of conflictive housing, as a result of foreclosures, non-payment of rent, untitled occupants, or any other irregular occupational circumstance. We pay special attention to mediation with the Platform for People Affected by Mortgages (Plataforma de Afectados por la Hipoteca, PAH), social movements, and the Administration within this service. We maintain a long-standing dialogue and contact with all three organisations in order to foresee and anticipate any conflicts.

Our services

Services that may interest you

Asset Management

Mortgage Management

Legal Advice

Our clients

Companies that trust us

Locations

Head Offices

Barcelona

Casp, 97
08013 Barcelona
Tel. +34 932 722 330

Sicilia 91, 4th and 5th floor
08013, Barcelona

Madrid

Labastida, 10-12
28034 Madrid
Tel. +34 919 914 891

Lisbon

António Augusto de Aguiar
24, 4º andar
1050-050 Lisboa
Tel. +351 210 486 211